KLM expands social media strategy with launch of Facebook Messenger service

KLM Royal Dutch Airlines wanted to tap social media platforms, apart from its website and mobile app, for customer service. To attract the millennials and retain other customer segments, KLM wanted to deliver omni-channel customer experience across its website, mobile app, and social media channels. It needed to upgrade existing website and IT systems for AI-enabled functionalities and personalized intuitive interfaces across channels. To maximize its reach, the company wanted to build and offer customer service functionalities in messaging platforms on social media channels such as Facebook, Twitter, WhatsApp, and WeChat. The TCS team designed, developed, tested, and deployed application programming interface API -based solutions to action a range of services on social media messaging platforms. These micro-service features were robust, secure, scalable, and automated. The application-based modular approach provided responsive layouts and allowed a faster time-to-market.

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The TraveliGo. Just enter the name of the town or city and airport of departure or destination airport. From a search engine on the Web TraveliGo. Which offers flights on the route your flight.

With a home hub at Amsterdam’s Schiphol airport,. KLM operates scheduled passenger and cargo services to more than 90 destinations worldwide. THE.

Amstelveen, the Netherlands, 13 December — Good news for all mums, dads, grandmas, grandpas, and friends of KLM passengers. The new service lets passengers start a WhatsApp group to keep friends and family up to date about their flight status. This way, KLM meets the needs and wishes of its customers to reassure the home front and keep them informed — as soon as there is an update.

KLM will then send a message to the friends and family of participating passengers as soon as the flight has departed. Immediately after landing — even before the passenger has Wi-Fi or data roaming — the home front will receive another notification. If a flight is delayed, the group members will be informed as well. KLM is the first airline to offer a WhatsApp service for customers and their inner circle.

Currently, it is only available in English.

KLM Royal Dutch Airlines Transforms Customer Experience

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Account Options Sign in. Top charts. New releases. Add to Wishlist. Whether you still need to book or have already booked your next trip, the KLM app delivers what you need, when you need it. Choose the best flight, date and fare type, and book straight from the KLM app. Save your personal details for even faster booking. Need some time to think? No problem! Take up to 24 hours to complete your payment at no extra costs.

Want some extra space? The KLM app shows the best deals. Always have your boarding pass at hand by opening your mobile boarding pass in the KLM app or adding it to your Wallet.

KLM launches Family Updates on WhatsApp

This appears to be a no frills arm of KLM. We had booked our trip With KLM and expected their usual standard of service. Although Transavia staff wear KLM uniforms, and operate under the guise of KLM it is a discount line and offers none of the service or standards of their regular airline. When I called KLM on my return, they blamed the travel agent and would not admit that Transavia is part of their company.

They did not apologise for our poor experience. This is the second time we have flown on KLM.

KLM – Royal Dutch Airlines. Europe’s Leading Airline · Europe’s Leading Airline · World’s Leading Airline Inflight Meal Service

What are the steps of managing KLM airlines booking? What is KLM manage booking number? The airline authority has introduced a helpline number, KLM manage booking number , to assist the passengers who want to manage their reservations. Highly qualified aviation professionals are managing this number and, hence, it has been catering impeccable support services. You may contact this number for booking seats, cancelling their tickets, getting refund amount, changing flights, changing seats, sending the summary of your itinerary to your friends, or exporting your reservation details to your Outlook calendar.

Traveling with pets or children can never be troublesome when you plan your trip with KLM Airlines. The airline offers you many services and facilities. So, go thoroughly to the article if you are planning to KLM Airlines reservations for children or pets. To begin the KLM Airlines flight booking process, go to its website. Once you reach there, choose the Trip Type and select the destinations of the departure and arrival of your flights. Also, choose the travel dates to make KLM Airlines reservations.

Further, pick the number of passengers Adults, Children, or Infants and opt for the flight class.

KLM Royal Dutch Airlines KL3746 Flight Status

Ever wished you could choose your seatmate on a long overseas flight? Hate getting stuck next to the screaming baby or the burly seat hog? Dutch airline KLM is introducing a new program that will allow travelers to choose who they sit next to according to social media profiles. The idea is simple. Link your social media profile to your check-in information and choose a seating partner presumably by assessing similar likes and dislikes.

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Welcome to flightglobal. This site uses cookies. Read our policy. Air France and KLM have cemented their merger and given the first indications of how the company will be run in the future. Air France president Jean-Cyril Spinetta expects his government to further halve its stake later this year. At a press conference in Paris convened to announce the deal, Spinetta and his deputy chairman, KLM chief executive Leo van Wijk made it clear that they will follow a two-hub strategy based around Paris Charles de Gaulle CDG and Amsterdam Schiphol, but stress that that they still have the flexibility to adapt to market conditions.

The merger includes guarantees granted to the Dutch government to ensure that KLM’s Schiphol hub is treated on an equal basis to CDG until the end of the decade. However, van Wijk makes clear that this does not mean the company will be prevented from reacting to events. The way that the integration is managed will be “our choice”, he says, adding, “if events force us to do it quicker, we will do so”.

Van Wijk stresses that “it is important to have a multi-hub system”, and Spinetta also rebuffs those who question whether the dual-hub idea will work, pointing out that other major European carriers are doing exactly the same in the context of alliances. Long-haul routes will be consolidated on Air France or KLM routes that offer less than daily flights or involve stopovers.

From the winter season, the two carriers will pool passengers travelling via Singapore to Jakarta, transferring them to a single aircraft at Singapore to avoid operating onward flights wing-to-wing. Speaking at KLM’s annual results conference in May, van Wijk said: “Transavia is an integral part of our strategy of how to defend our Amsterdam hub.

KLM Royal Dutch Airlines

Headquarters are at Amstelveen , Neth. KLM was founded by a group of banking and business interests led by a former Dutch pilot, Albert Plesman — , who headed the company until his death. In KLM resumed its European service. On May 21, , it became the first European airline to introduce scheduled service across the North Atlantic, to New York.

Find KLM Royal néerlandais compagnies aériennes flight deals and all you need to know about flying KLM Royal néerlandais compagnies KLM Royal néerlandais compagnies aériennes facility and service. 1. Date of travel June

You can apply for compensation in the following cases:. You can apply for compensation from KLM in the following cases:. To process your request, provide the following information:. Value of compensation is the same as in case of a cancelled flight. If you find that your baggage has not arrived in the baggage claim area at the airport, you should go immediately to the Baggage Handling Department in the airport’s customs area. Your baggage claim will be checked in at the Baggage Handling Department, and you will receive a Baggage Irregularity Report PIR with your personal registration number.

You will need this number to check the status of your delayed baggage. As soon as your luggage is found, KLM will contact you to arrange the delivery of your luggage. When you check-in your baggage before departure, you must be given baggage tags for each piece of baggage. Be sure to keep these tags until your baggage is collected. Company is not liable for minor damages that happened as a result of standard luggage transportation procedures. If you find any other damage to your luggage that is more serious, you must report it to the Baggage Services Department immediately upon arrival at the airport.

KLM Change Flight

The New York Times reports :. With Facebook alone claiming nearly million daily active users — more than 60 times the eight million people who fly each day — KLM and others are betting that many of them would be willing to share their profiles in exchange, say, for a chance to meet someone with a common interest or who might be going to the same event. KLM’s service is available only to travelers with confirmed reservations who are willing to connect their social profiles to their booking.

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Founded in , KLM is the oldest airline in the world still operating under its original name and had 35, employees and a fleet of excluding subsidiaries as of [update]. The exhibition was a great success; after it closed several Dutch commercial interests intended to establish a Dutch airline, which Plesman was nominated to head. Plesman became its first administrator and director. The first KLM flight took place on 17 May In , KLM carried passengers and 22 tons of freight.

II and Fokker F. III aircraft. KLM’s first intercontinental flight took off on 1 October Until the outbreak of the Second World War in , this was the world’s longest-distance scheduled service by airplane. In , KLM carried 15, passengers.

Coronavirus: Air France-KLM to make refunds for cancelled flights more available

KLM Royal Dutch Airlines had their very first intercontinental flight in October to Jakarta and have continued to grow since then. KLM Royal Dutch Airlines pride themselves on the amount of entertainment they offer to their passengers. They have devised an entertainment scheme to keep their valued customers busy during most intercontinental flights. Every passenger can find a built-in screen with the purchase of an air ticket. These touch-screens offer a variety of music, movies, and documentaries but can also be controlled with a remote.

Your personal screen can also switch between ten different languages on command.

Effective 4 May , KLM will resume service – one daily flight, seven The most up-to-date information can be found at or in the.

KLM Airlines provides all the possible amenities that can make passengers travel hassle-free and more convenient. This is why it gives liberty to its passenger to make changes in the flight reservations and can it at any time. This is how you would be able to answer how to change flight date on KLM, and you would no longer worry about changing dates of KLM flight reservation. But thanks to KLM Airlines, as it provides all kind of support that a passenger always looks for.

One can make changes on their flight booking without any trouble. Besides, if you are thinking how much does KLM charge to change flight, in that case, you should read the below pointers to get full information.

Social Seating Can Lead to Business Opportunities on Dutch Airline

Both count among the few existing airlines to have been founded before World War II. Both were pioneering players in civil aviation. Starting in , KLM created a regular long-distance route between the Netherlands and Indonesia, a Dutch colony at the time.

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Over the past two years the company has found that approximately half of those customers are using it for professional networking, according to a KLM spokesperson. You might choose a seat mate simply because of a shared interest, but a similar job title could put you near a potential business contact. If you get cold feed or just want to snag that row of empty seats you can change your mind up to an hour before your flight.

This isn’t too large a number in the scheme of things, however, since more than 52 million passengers flew with the airline in the past two years, according to KLM’s annual report. A month later it was offered to passengers going to 10 more destinations, based on the fact that a majority were using it to network, KLM said in a second release. It has since been rolled out on all of the airline’s flights going to and coming from Amsterdam Airport Schiphol. Not everyone is embracing social seating.

KLM Cockpit Tales: Part 1 – Autopilot in action